The network organisation of consumer complaints

Interaction between consumers and companies can create conflict. When a consensus is unreachable there are legal authorities to resolve the case. This letter is a study of data from the Brazilian Department of Justice from which we build a bipartite network of categories of complaints linked to the companies receiving those complaints. We find the complaint categories organised in an hierarchical way where companies only get complaints of lower degree if they already got complaints of higher degree. The fraction of resolved complaints for a company appears to be nearly independent on the equity of the company but is positively correlated with the total number of complaints received. We construct feature vectors based on the edge-weight - the weight of an edge represents the times complaints of a category have been filed against that company - and use these vectors to study the similarity between the categories of complaints. From this analysis, we obtain trees mapping the hierarchical organisation of the complaints. We also apply principal component analysis to the set of feature vectors concluding that a reduction of the dimensionality of these from 8827 to 27 gives an optimal hierarchical representation.Comment: 9 pages, 6 figures, 1 tabl

Flow Motifs Reveal Limitations of the Static Framework to Represent Human interactions

Networks are commonly used to define underlying interaction structures where infections, information, or other quantities may spread. Although the standard approach has been to aggregate all links into a static structure, some studies suggest that the time order in which the links are established may alter the dynamics of spreading. In this paper, we study the impact of the time ordering in the limits of flow on various empirical temporal networks. By using a random walk dynamics, we estimate the flow on links and convert the original undirected network (temporal and static) into a directed flow network. We then introduce the concept of flow motifs and quantify the divergence in the representativity of motifs when using the temporal and static frameworks. We find that the regularity of contacts and persistence of vertices (common in email communication and face-to-face interactions) result on little differences in the limits of flow for both frameworks. On the other hand, in the case of communication within a dating site (and of a sexual network), the flow between vertices changes significantly in the temporal framework such that the static approximation poorly represents the structure of contacts. We have also observed that cliques with 3 and 4 vertices con- taining only low-flow links are more represented than the same cliques with all high-flow links. The representativity of these low-flow cliques is higher in the temporal framework. Our results suggest that the flow between vertices connected in cliques depend on the topological context in which they are placed and in the time sequence in which the links are established. The structure of the clique alone does not completely characterize the potential of flow between the vertices

Structural Evolution of the Brazilian Airport Network

The aviation sector is profitable, but sensitive to economic fluctuations, geopolitical constraints and governmental regulations. As for other means of transportation, the relation between origin and destination results in a complex map of routes, which can be complemented by information associated to the routes themselves, for instance, frequency, traffic load or distance. The theory of networks provides a natural framework to investigate dynamics on the resulting structure. Here, we investigate the structure and evolution of the Brazilian Airport Network (BAN) for several quantities: routes, connections, passengers and cargo. Some structural features are in accordance with previous results of other airport networks. The analysis of the evolution of the BAN shows that its structure is dynamic, with changes in the relative relevance of some airports and routes. The results indicate that the connections converge to specific routes. The network shrinks at the route level but grows in number of passengers and amount of cargo, which more than doubled during the period studied.Comment: 10 pages, 8 figures, 2 tables. The analysis moved from an airport-based network to a city-based network. The conclusions were unaffecte

A network-based strategy of price correlations for optimal cryptocurrency portfolios

A cryptocurrency is a digital asset maintained by a decentralised system using cryptography. Investors in this emerging digital market are exploring the profitability potential of portfolios in place of single coins. Portfolios are particularly useful given that price forecasting in such a volatile market is challenging. The crypto market is a self-organised complex system where the complex inter-dependencies between the cryptocurrencies may be exploited to understand the market dynamics and build efficient portfolios. In this letter, we use network methods to identify highly decorrelated cryptocurrencies to create diversified portfolios using the Markowitz Portfolio Theory agnostic to future market behaviour. The performance of our network-based portfolios is optimal with 46 coins and superior to benchmarks up to an investment horizon of 14 days, reaching up to 1,066% average expected return within 1 day, with reasonable associated risks. We also show that popular cryptocurrencies are typically not included in the optimal portfolios. Past price correlations reduce risk and may improve the performance of crypto portfolios in comparison to methodologies based exclusively on price auto-correlations. Short-term crypto investments may be competitive to traditional high-risk investments such as the stock market or commodity market but call for caution given the high variability of prices.Comment: Comments welcome

Fast but multi-partisan: Bursts of communication increase opinion diversity in the temporal Deffuant model

Human interactions create social networks forming the backbone of societies. Individuals adjust their opinions by exchanging information through social interactions. Two recurrent questions are whether social structures promote opinion polarisation or consensus in societies and whether polarisation can be avoided, particularly on social media. In this paper, we hypothesise that not only network structure but also the timings of social interactions regulate the emergence of opinion clusters. We devise a temporal version of the Deffuant opinion model where pairwise interactions follow temporal patterns and show that burstiness alone is sufficient to refrain from consensus and polarisation by promoting the reinforcement of local opinions. Individuals self-organise into a multi-partisan society due to network clustering, but the diversity of opinion clusters further increases with burstiness, particularly when individuals have low tolerance and prefer to adjust to similar peers. The emergent opinion landscape is well-balanced regarding clusters' size, with a small fraction of individuals converging to extreme opinions. We thus argue that polarisation is more likely to emerge in social media than offline social networks because of the relatively low social clustering observed online. Counter-intuitively, strengthening online social networks by increasing social redundancy may be a venue to reduce polarisation and promote opinion diversity.Comment: 9 pages, 6 figures. Comments (e.g. missing references, suggestions, ...) are welcome

Size dependent word frequencies and translational invariance of books

It is shown that a real novel shares many characteristic features with a null model in which the words are randomly distributed throughout the text. Such a common feature is a certain translational invariance of the text. Another is that the functional form of the word-frequency distribution of a novel depends on the length of the text in the same way as the null model. This means that an approximate power-law tail ascribed to the data will have an exponent which changes with the size of the text-section which is analyzed. A further consequence is that a novel cannot be described by text-evolution models like the Simon model. The size-transformation of a novel is found to be well described by a specific Random Book Transformation. This size transformation in addition enables a more precise determination of the functional form of the word-frequency distribution. The implications of the results are discussed.Comment: 10 pages, 2 appendices (6 pages), 5 figure

The meta book and size-dependent properties of written language

Evidence is given for a systematic text-length dependence of the power-law index gamma of a single book. The estimated gamma values are consistent with a monotonic decrease from 2 to 1 with increasing length of a text. A direct connection to an extended Heap's law is explored. The infinite book limit is, as a consequence, proposed to be given by gamma = 1 instead of the value gamma=2 expected if the Zipf's law was ubiquitously applicable. In addition we explore the idea that the systematic text-length dependence can be described by a meta book concept, which is an abstract representation reflecting the word-frequency structure of a text. According to this concept the word-frequency distribution of a text, with a certain length written by a single author, has the same characteristics as a text of the same length pulled out from an imaginary complete infinite corpus written by the same author.Comment: 7 pages, 6 figures, 1 tabl

Bad news travels fast! | Notícia ruim corre depressa!

Many proverbs are created through everyday experience. Although many of them are readily understood by ordinary people, the more detailed view generates many questions and doubts related to their credibility. Motivated by one of these proverbs, in the present paper, we analyse propagation of news in the network of electronic contacts (e-mails). More specifically, we propose transmission protocols intended to reproduce properties of real systems. These protocols are simulated in a real e-mail network and in the random network proposed by p. Erdos and a. Rényi prize. The results suggest that news spreads faster in the random network. The hubs in the real network tend to attract the news, in prejudice to the less connected nodes

Analyzing and Modeling Real-World Phenomena with Complex Networks: A Survey of Applications

The success of new scientific areas can be assessed by their potential for contributing to new theoretical approaches and in applications to real-world problems. Complex networks have fared extremely well in both of these aspects, with their sound theoretical basis developed over the years and with a variety of applications. In this survey, we analyze the applications of complex networks to real-world problems and data, with emphasis in representation, analysis and modeling, after an introduction to the main concepts and models. A diversity of phenomena are surveyed, which may be classified into no less than 22 areas, providing a clear indication of the impact of the field of complex networks.Comment: 103 pages, 3 figures and 7 tables. A working manuscript, suggestions are welcome

Canagliflozin and renal outcomes in type 2 diabetes and nephropathy

BACKGROUND Type 2 diabetes mellitus is the leading cause of kidney failure worldwide, but few effective long-term treatments are available. In cardiovascular trials of inhibitors of sodium–glucose cotransporter 2 (SGLT2), exploratory results have suggested that such drugs may improve renal outcomes in patients with type 2 diabetes. METHODS In this double-blind, randomized trial, we assigned patients with type 2 diabetes and albuminuric chronic kidney disease to receive canagliflozin, an oral SGLT2 inhibitor, at a dose of 100 mg daily or placebo. All the patients had an estimated glomerular filtration rate (GFR) of 30 to <90 ml per minute per 1.73 m2 of body-surface area and albuminuria (ratio of albumin [mg] to creatinine [g], >300 to 5000) and were treated with renin–angiotensin system blockade. The primary outcome was a composite of end-stage kidney disease (dialysis, transplantation, or a sustained estimated GFR of <15 ml per minute per 1.73 m2), a doubling of the serum creatinine level, or death from renal or cardiovascular causes. Prespecified secondary outcomes were tested hierarchically. RESULTS The trial was stopped early after a planned interim analysis on the recommendation of the data and safety monitoring committee. At that time, 4401 patients had undergone randomization, with a median follow-up of 2.62 years. The relative risk of the primary outcome was 30% lower in the canagliflozin group than in the placebo group, with event rates of 43.2 and 61.2 per 1000 patient-years, respectively (hazard ratio, 0.70; 95% confidence interval [CI], 0.59 to 0.82; P=0.00001). The relative risk of the renal-specific composite of end-stage kidney disease, a doubling of the creatinine level, or death from renal causes was lower by 34% (hazard ratio, 0.66; 95% CI, 0.53 to 0.81; P<0.001), and the relative risk of end-stage kidney disease was lower by 32% (hazard ratio, 0.68; 95% CI, 0.54 to 0.86; P=0.002). The canagliflozin group also had a lower risk of cardiovascular death, myocardial infarction, or stroke (hazard ratio, 0.80; 95% CI, 0.67 to 0.95; P=0.01) and hospitalization for heart failure (hazard ratio, 0.61; 95% CI, 0.47 to 0.80; P<0.001). There were no significant differences in rates of amputation or fracture. CONCLUSIONS In patients with type 2 diabetes and kidney disease, the risk of kidney failure and cardiovascular events was lower in the canagliflozin group than in the placebo group at a median follow-up of 2.62 years